At The Ali Mart, we prioritize customer satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a seamless shopping experience.

Returns

We accept returns within 14 days of the delivery date under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.

  • All original tags, accessories, and manuals must be included.

  • Proof of purchase or order confirmation must be provided.

To initiate a return, please contact our support team at support@thealimart.com with your order details.

Return Process

  1. Request a Return – Contact our support team and provide your order number and reason for return.

  2. Receive Return Authorization – Our team will review your request and provide a return authorization if eligible.

  3. Ship the Product – Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection & Refund Processing – Once we receive the item, we will inspect it and process your refund within 5-7 business days.

Refunds

After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5-7 business days.

  • If rejected, we will provide the reason for rejection and return the item to you.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards and promotional items.

  • Items marked as “Final Sale”.

  • Products damaged due to misuse or improper handling.

Exchanges

We allow exchanges for defective or incorrect items. If you need to exchange a product, please contact us at support@thealimart.com within 14 days of receiving your order.

Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us within 48 hours of delivery with clear images of the issue. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. If you still have not received your refund, contact us at support@thealimart.com.

We appreciate your trust in The Ali Mart and are committed to providing an excellent shopping experience!